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Managed I.T.

An IT partner, not provider: We have been working hard to enhance your customer service experience and to improve upon the manner in which your network helps you conduct business.  Technology is the number one budget item after human resources, yet it is the least understood.  Allow us to use our expertise to help you reduce your maintenance cost and increase the service quality and reliability of your IT infrastructure.  

One of the major challenges in maintaining a computer network is trying to predict what will fail and when.  With our proactive managed services solution we can prevent many network failures from ever happening.  By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so cost effective, our customers see almost immediate results.  A regularly maintained network means fewer failures, yielding higher productivity and savings on support cost for you.  At the same time your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes.  We allow our customer to focus on their core business functions by taking the worry out of owning a computer network.  

 

Do these issues plague your business?

  • Untimely network failures? Not knowing what will fail and when, and then having to wait for a technician to arrive?
  • Network insecurity?  How confident are you that your network is protected from hackers and cyber-crime?
  • Downtime impact?  Are IT outages prohibiting staff from working efficiently?

Program Advantages:

  • Avoided incidents:  Using advanced troubleshooting and rapid analysis, we resolve network issues on detection, before they have the opportunity to grow into failures or disruptions.  Additionally, support may not even cost a dime with the service hours included in our service package.
  • Protection of your IT investment:  With ongoing professional maintenance, your most critical network devices will always be as stable and reliable as the day they were first installed.
  • Reduced network downtime through proactive maintenance:  Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents your encounter.

Program Features:

  • 24x7 Network Performance Monitoring constantly tracks the performance of your network - bandwidth, errors, and other key indicators.  This ensures all of the critical network devices are healthy and functioning optimally.
  • Server/Workstation Health & Performance Monitoring verifies your organization's computers are running in a stable and secure fashion.  We monitor for health, error conditions, and overall performance.
  • Windows & Third Party Patch Verification ensures your PC's and servers are running the most recent versions of operating software.  The results are a highly secure and efficient network environment.
  • Management of Your Backup Solution protects your from data damage or loss.  We monitor, manage, and test your custom data backup plan, as well as re-evaluate the plan to verify it is optimized. 
  • Firewall Performance Monitoring & Maintenance monitors your corporate firewall fir alert of attacks and ensures it remains up-to-date with the latest patches, firmware, and software version updates.
  • Antivirus Management for Servers & Workstations ensures your antivirus programs are functioning properly and that the latest industry security updates to your systems are being received and installed.
Standard Features Description
Remote Response  Technicians work remotely on your network to resolve issues.
PC Care & Maintenance Ongoing preventative maintenance of your PC's to make them reliable and secure.
Backup Essential Monitoring the success of your onsite backup solution, hosted backup service starting at just $.40/GB
Security Necessities A secured network perimeter, policies, and managed virus protection.  Includes the #1 ranked antivirus Bitdefender, protecting systems against viruses, malware, and rootkits.
Web Filtering OpenDns works to block users from malicious websites, phishing sites, and any custom websites administrators wish blocked, such as inappropriate content.
Network & Asset Reporting Network health reporting, quarterly reviews with our experts, and scheduled asset auditing.
Network Control Monitoring and continuing maintenance of your LAN, WAN, domain, and VPN.
Network Maintenance Preventative maintenance plan with allowance for client support requests.
Email & Messaging Services Management of your email, spam filtering, and mobile messaging services.
Email Hosting We can host your email application or server for the highest reliability possible, starting at just $10 an account.
IT Procurement Assistance Our IT consultants work with you to help you make optimal technology choices.